Ambulatory Surgery Centers Perform Best in Patient Surveys
Patient-centered care is essential to ensure high-quality healthcare delivery, and so patient experience is an insightful measurement of a system’s or provider’s success. A reliable measure can be found in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, which are nationally standardized patient surveys designed to measure patients’ experience with the care they received in a health care setting. Surveys compared ambulatory surgery centers, or outpatient surgery facilities, and other hospital settings.
In a recent report from The Leapfrog Group, 2020 CAHPS surveys show that patients rates ambulatory surgery centers (ASCs) significantly higher than other facilities (HOPDs) across all areas of patient experience. This confirmation of ASCs’ superior performance compliments the fact that they deliver better health outcomes with lower infection and complication rates. They also can offer lower bundled pricing with guaranteed no-balance billing.
These advantages of ASCs are reasons why High Performance Providers only works with surgeons who work in independent surgery centers. In fact, most providers in our network have a Net Promoter Score in the 90s, with Crovetti Orthpaedics & Sports Medicine boasting an impressive 99.8% NPS.
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