April 12, 2022
Leapfrog Group Reports Better Patient Experiences at Ambulatory Surgery Centers
As part one of a three-part series, Leapfrog Group recently published a report about the impacts of the COVID-19 pandemic on patient experience in outpatient surgical care. The report found that patients who had a same-day surgery were more satisfied with their care in ambulatory surgery centers (ASCs) than in hospital outpatient departments in all four domains of patient experience. Patients were overwhelmingly more willing to recommend an ASC than...
August 16, 2021
Ambulatory Surgery Centers Perform Best in Patient Surveys
In a recent report from The Leapfrog Group, 2020 CAHPS surveys show that ambulatory surgery centers (ASCs) were rated significantly higher than other facilities (HOPDs) across all areas of patient experience. ...